COMMITMENT TO QUALITY
Pro-Line’s goal is to be recognized by our customers as the manufacturers’ representative who meets or exceeds their expectations on a consistent basis. Our commitment to quality is twofold…
Pro-Lines only represents premier electrical manufacturers. This ensures our customers that when they purchase electrical products from Pro-lines; they will be assured of top quality products.
Delivery of exceptional service quality is also central to Pro-Line’s mission. We have instituted a quality program similar to many of our manufacturers. In an effort to maintain consistent quality of service to customers, Pro-Lines has quality of service policies and action programs. We hold monthly quality meetings. We have an error reduction program in which each error is tracked, mistake causes analyzed, and remedial action implemented to minimize recurrence of similar errors.
Pro-Lines recognizes the value of customer retention, and the staff is motivated to go the extra steps necessary to exceed customer expectations.